Terms & Conditions
HOW OUR SERVICE WORKS
To use the Services, you will need to register on the site, pay any applicable fees, and obtain an account, and password. You are solely responsible for maintaining the confidentiality of your account(s), and password(s) and for all activities and liabilities associated with or occurring under your account(s), and password(s).You agree to (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (such information being “Your Data”), (b) maintain and promptly update Your Data to keep it true, accurate, current and complete. You agree not to use the site, the Services or the Company Content to recruit, solicit, or contact in any form Tutors or potential Consumers for employment or contracting for a business not affiliated with us without our advance written permission.
Doubt clearing sessions
You can get as many doubt clearing sessions in all subjects as you need subject to the availability of tutors. Users typically schedule sessions in advance and might have to book sessions at a time that might not be their first choice. Ecopoint has the right to place temporary restrictions on usage during peak hours or with certain tutors to ensure equitable availability of sessions to all customers. Ecopoint reserves the right to change the description of the doubt clearing package whether it is to place restrictions on usage, limiting the subject, sessions, tutors or any other parameters considered “doubt clearing” without notice.
You can have a single session scheduled in advance at a time. After booking a session, the next sessions can be scheduled only after usage of that session. Ecopoint retains the right to change this at any time.
Hours of availability
Ecopoint provides a 24X7 tutoring service. Tutors are available around the clock though a customer might not always get a tutoring session when they need due to unavailability of tutors for their subject at the specific time or due to technology problems or during a site maintenance window.
Ecopoint tries to ensure adherence to the curricula and standards, however this is not a guarantee.
Ecopoint uses proprietary, licensed third-party technologies and free technology products. While all attempts are made to ensure stability and availability of technologies used by Ecopoint, the company cannot get guaranteed uptime. You are solely responsible for all service, telephony and/or other fees and costs associated with your access to and use of the Services and for obtaining and maintaining all computer hardware and other equipment required for such access and use.
Account Access; Identity Protection
In order to provide you with ease of access to your account, Ecopoint will place a cookie (a small text file) on any computer from which you access the Ecopoint Web site. This cookie is used to identify you throughout the Ecopoint Web site. This cookie will be destroyed when you close the browser or logout of the Ecopoint Web site. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.
You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. You may choose to share your account with other people by providing them your password. However, if you decide to share your account with other people, you take full responsibility for their actions. Users of public or shared computers should log out at the completion of each visit to the Ecopoint Web site.
Membership and Billing
You can find the specific details regarding your subscription with Ecopoint at anytime by clicking on the “My Account” link, located at the top of the pages of the Ecopoint Web site after you login.
Free Live Tutoring (Trial)/Free Trial
We encourage the use of our service through free trial. Free trial is only available to first time customers of the Ecopoint service and cannot be combined with any other offer. Only one free trial may be redeemed per student. You must have internet access to use the free trial offer. Upon registering for your free trial, a Ecopoint tutor or a customer service representative will chat with you and try to help you out with your questions. At the end of the free trial period, wherever applicable the customer may be automatically enrolled in the monthly subscription. Unless the customer has notified Ecopoint that he/she intends to cancel prior to the end of the free trial period.
First Month Trial Offer
We encourage the use of our service through a first month trial offer at a discounted price. This price is only available to first time customers of the Ecopoint service and cannot be used by existing customers or old customers who have used the service in the past.
Ecopoint reserves the right to charge a penalty if an existing customer or old customer who has used the service in the past takes this offer.
Ecopoint retains the right to take the monthly auto renewal payment in one payment or many partial payments. The sum of all these partial payments will not be more than the stated monthly subscription fee.
Ecopoint reserves right to process credit card payments to be made by subscribers through its affiliate Global Online Education LLC (TutorNext) and/or any other affiliates authorised by Ecopoint.
Cancellation and Refund
We are so confident about the quality of our tutors and the convenience and effectiveness of Ecopoint’s online tutoring that we have a no question asked refund policy.
Ecopoint reserves the right to change prices without advance notice and to offer promotions periodically to certain group of customers and thus not available to all customers. Prices will not rise during the current month of subscription or during the duration of a test prep package but can change for subsequent months or test prep packages.